Privacy Policy

Last updated on 10 October 2026.

Who we are and our role as data controller

backstageix operates the website as a commercial service provider based in the United Kingdom. We act as the data controller for personal data processed through this site and our media feed services, which include professional video operation, live signal management, content distribution, camera work and reliable high-quality feeds for news programmes and television broadcasting. Our registered address is 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom and you can reach us by email at [email protected] or telephone on 01483 234344.

Scope of this notice

This privacy policy explains how we collect, use, store and share personal data when you visit our site, submit enquiries through the contact form, or engage with our services. It applies to visitors, prospective clients, suppliers and any other individuals in the United Kingdom whose data we process. It does not cover third-party websites linked from our pages.

Categories of personal data and sources

We collect identification details such as name and job title, contact information including email address and telephone number, technical data such as IP address, browser type and device identifiers, usage data from site navigation, and any information you voluntarily provide in the contact form or during service discussions. Data is obtained directly from you, from cookies and similar technologies, and from publicly available professional directories when we research potential broadcasting partners.

Purposes of processing and legal bases

We process data to respond to contact form enquiries on the basis of legitimate interests in providing customer support. We maintain service delivery records for contract performance. We send service-related updates under legitimate interests. We analyse site usage to improve our platform under legitimate interests. We comply with legal obligations such as tax and broadcasting regulations under the necessity for compliance with law. Each purpose has been assessed to ensure the processing is necessary and proportionate.

Whether providing data is required

Supplying contact details through the form is voluntary, yet without them we cannot respond to your enquiry. Technical data is collected automatically when you access the site; refusing cookies may limit certain interactive features but will not prevent core site access.

Cookies and similar technologies

We use essential cookies for site functionality and performance cookies to understand visitor behaviour. Full details are set out in our separate Cookie Policy, which you can access via the site-wide cookie banner. You may manage preferences at any time through the same banner.

Processors, recipients and legal disclosures

We share data with service providers such as hosting companies, analytics platforms, email delivery services and professional advisers. These processors are bound by contracts that require appropriate security and confidentiality. We may disclose data where required by law, regulation or court order, including to broadcasting regulators or law enforcement authorities.

International transfers

Some of our service providers are located outside the United Kingdom. When transfers occur we rely on UK adequacy regulations or appropriate safeguards such as standard contractual clauses approved by the Information Commissioner’s Office. You may request a copy of the relevant safeguards by contacting [email protected].

Retention periods

Contact form data is retained for two years after the last interaction unless a longer period is required for legal claims. Technical logs are kept for twelve months. Service records are retained for six years to meet accounting and regulatory obligations. Data is deleted or anonymised once the retention period expires.

Security and data minimisation

We apply technical and organisational measures including encryption in transit, access controls and regular security reviews. We collect only the data necessary for the stated purposes and do not retain information longer than required. No security measure can be guaranteed to be completely effective against all threats.

Your data subject rights

Under UK GDPR and the Data Protection Act 2018 you have the right to access, rectification, erasure, restriction, portability and objection. To exercise these rights please write to [email protected] or 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom. We will respond within one month and may request identity verification to protect your data.

Right to withdraw consent and object to marketing

Where processing relies on consent you may withdraw it at any time by contacting [email protected]. You have an absolute right to object to direct marketing and profiling for that purpose; simply inform us and we will cease such processing immediately.

Right to complain to the supervisory authority

If you are dissatisfied with our response you may lodge a complaint with the Information Commissioner’s Office at ico.org.uk. We encourage you to contact us first so we can attempt to resolve the matter directly.

Children and age restrictions

Our services are directed at professional broadcasters and media organisations. We do not knowingly collect personal data from individuals under the age of eighteen. If we become aware that such data has been collected we will delete it promptly.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any analytics we perform are for internal service improvement only.

Changes to this policy

We may update this policy to reflect legal or operational changes. The date of the most recent revision appears at the top of the page. Continued use of the site after an update constitutes acceptance of the revised terms. Company Registration Number: 05594574 | Place of Registration: England and Wales | Registered Office: The Warehouse 3 Js Nursery, Smarts Heath Road, Woking, England, GU22 0RG | VAT Number: GB876155690